Elements and Performance Criteria
- Plan, organise and complete daily work
- Work instructions and priorities are identified and interpreted in consultation with supervisor
- Appropriate work plan or daily routine is determined and mapped out
- Materials, resources or information needed to complete work is determined, collected, and organised
- Work tasks are completed within designated timelines, quality standards and instructions
- Problems that arise are dealt with in a practical, timely and appropriate manner and assistance is sought when required
- Feedback is sought on work performance
- Communicate effectively
- Appropriate lines of communication with supervisors, colleagues and customers are identified
- Effective communication skills and numeracy skills are used to gather and convey information
- Appropriate non-verbal behaviour is demonstrated
- Work with others
- Work roles of self and others in the workplace are identified
- Individual responsibilities and duties to the team are undertaken in a positive manner and in a range of situations to promote cooperation and good relationships
- Customers and colleagues are respected
- Use workplace technology
- Appropriate workplace technology is selected and used in accordance with workplace and manufacturer guidelines and instructions
- Workplace technology is inspected to ensure it is not damaged and is working properly, and precautions are taken to reduce risks
- Appropriate action is taken when problems with workplace technology occur
- Workplace technology is cared for according to workplace and manufacturer guidelines and instructions
- Solve work problems
- Problems are identified and practical or creative solutions are developed within scope of individual responsibility to rectify them
- Assistance is sought from key personnel as required
- Workplace problems are reported using appropriate workplace procedures as required
- Adapt to change
- New work requirements or situations are identified, clarified and adapted to
- Range of possible practical or creative options to deal with workplace challenges are considered
- Willingness to be open to and trial new ideas and techniques is demonstrated